FAQs
1. FAQ on shipping and delivery times
Q: What are the shipping and delivery times?
A: Order preparation generally takes 4-6 business days, plus 1-2 days for courier delivery. During peak periods (e.g., Back to School-Christmas), shipping may take 1-2 days longer, but we always strive to meet the indicated deadlines.
A: Order preparation generally takes 4-6 business days, plus 1-2 days for courier delivery. During peak periods (e.g., Back to School-Christmas), shipping may take 1-2 days longer, but we always strive to meet the indicated deadlines.
Q: How much does shipping cost?
A: Shipping is free for orders over €70. For orders below this amount, the cost is €7.99. Priority processing is also available for €15, with preparation within 24-48 business hours.
A: Shipping is free for orders over €70. For orders below this amount, the cost is €7.99. Priority processing is also available for €15, with preparation within 24-48 business hours.
Q: Can I receive my order faster?
A: Yes, by selecting priority processing. Orders received by 12:00 PM are processed the same day.
A: Yes, by selecting priority processing. Orders received by 12:00 PM are processed the same day.
2. FAQ on customization and products
Q: How do I make a purchase online?
A: Our website is fully operational. You can easily add products to your cart after customizing them, then continue shopping or complete your purchase at checkout.
Q: Can I customize the product with a name or a special design?
A: Yes, name customization is available on many products. You can also request graphics not present on the site; contact us for more information.
A: Yes, name customization is available on many products. You can also request graphics not present on the site; contact us for more information.
Q: Which products can I customize?
A: You can customize bags, aprons, bibs, towels, clothing, and much more. The range of colors, fonts, and images is very wide compared to other stores.
A: You can customize bags, aprons, bibs, towels, clothing, and much more. The range of colors, fonts, and images is very wide compared to other stores.
Q: Are the products also suitable for newborns?
A: Yes, we have a wide selection of products for newborns and children up to 5 years old, including organic fabrics and seasonal lines.
A: Yes, we have a wide selection of products for newborns and children up to 5 years old, including organic fabrics and seasonal lines.
3. FAQ on returns, exchanges, and conditions
Q: Can I return or exchange a product?
A: You can return non-customized products within 14 days of receipt by contacting us via email or chat. Shipping costs for returns are the responsibility of the customer. Personalized products are not returnable.
A: You can return non-customized products within 14 days of receipt by contacting us via email or chat. Shipping costs for returns are the responsibility of the customer. Personalized products are not returnable.
Q: How do I request a return for a non-customized product?
A: Write to us at info@bebraveboutique.it or via chat, indicating your order number and the reason for the return. We will provide you with all necessary instructions.
A: Write to us at info@bebraveboutique.it or via chat, indicating your order number and the reason for the return. We will provide you with all necessary instructions.
4. FAQ on payments and orders
Q: What payment methods do you accept?
A: We accept credit cards, PayPal, bank transfer, and other major online payment systems. We also accept cash on delivery if you contact us via chat, sending us photos of your cart and complete shipping details; the cost is €5 in addition to shipping.
A: We accept credit cards, PayPal, bank transfer, and other major online payment systems. We also accept cash on delivery if you contact us via chat, sending us photos of your cart and complete shipping details; the cost is €5 in addition to shipping.
Q: Can I modify or cancel an order after placing it?
A: Yes, if the order is not yet being processed, we can modify or cancel it. Contact us as soon as possible to check its status.
A: Yes, if the order is not yet being processed, we can modify or cancel it. Contact us as soon as possible to check its status.
5. FAQ on promotions, availability, and customer service
Q: Are there any active promotions or special offers?
A: Yes, we have dedicated sections for girls', boys', and outlet offers, as well as seasonal promotions like Back to School. Follow our social media channels for all updates.
A: Yes, we have dedicated sections for girls', boys', and outlet offers, as well as seasonal promotions like Back to School. Follow our social media channels for all updates.
Q: What happens if a product is out of stock?
A: If an item is unavailable, you can contact us to check for future availability or an alternative solution.
A: If an item is unavailable, you can contact us to check for future availability or an alternative solution.
Q: How can I contact customer support?
A: We are available Monday to Friday, 10:00 AM-5:00 PM, via chat on the website or email at info@bebraveboutique.it. We always respond as soon as possible!
A: We are available Monday to Friday, 10:00 AM-5:00 PM, via chat on the website or email at info@bebraveboutique.it. We always respond as soon as possible!
6. FAQ on care for personalized products
Q: How can I wash and care for personalized products?
A: To ensure the maximum durability of the personalization, we recommend washing the products by hand or in a washing machine at low temperatures (max 30°C), preferably inside out and without bleach. Avoid tumble drying and direct ironing on the print: if necessary, iron the product inside out or with parchment paper over the personalization. By following these simple instructions, your items will retain vibrant colors and print for longer.
A: To ensure the maximum durability of the personalization, we recommend washing the products by hand or in a washing machine at low temperatures (max 30°C), preferably inside out and without bleach. Avoid tumble drying and direct ironing on the print: if necessary, iron the product inside out or with parchment paper over the personalization. By following these simple instructions, your items will retain vibrant colors and print for longer.
Q: How does the gift wrapping service work?
A: If you wish to receive your order already gift-wrapped, add gift wrapping and write a personalized message that we will include in the greeting card, so the package will arrive ready for delivery.
A: If you wish to receive your order already gift-wrapped, add gift wrapping and write a personalized message that we will include in the greeting card, so the package will arrive ready for delivery.
We can ship the gift directly to the recipient if you wish: simply indicate the desired delivery address. All prices and sensitive information will be omitted from the package to ensure the surprise effect!
If you want to wrap the gift yourself, simply leave the greeting card blank, and you will receive a complete gift wrapping kit, including an envelope, ribbon, stickers, and a card!
7. FAQ Cart Preview: what does it mean?
For personalized products, the cart may show a demonstrative image of the product with a different graphic or color than the one chosen.
Don't worry: that image is only meant to represent the product you are purchasing, not the definitive preview of your personalization.
Before completing the order, we recommend carefully checking the summary of the selected options:
- name entered;
- color chosen for the name;
- font selected;
- glitter option: yes/no;
- any additional notes.
If these details are correct in the order summary, the personalization will be made according to your indicated choices, even if the image in the cart appears different.